I'm glad he knew! Hopefully that made him rethink his approach. My dentist before this one (from whom I inherited this dentist--she bought her practice) was SO careful about making sure you never had to wait, and it was GREAT. And NO, you don't chit-chat when someone's been waiting that long. Maybe he could, I dunno, consider only making appts when he's sure he'll be able to see the person in a reasonable amount of time?!

I'm so glad they saw and you said something and that they didn't bill you, because that would've been BULLSHIT.